jlpark Casino Privacy Policy

This Privacy Policy ("Policy") describes how jlpark Casino ("jlpark," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the jlpark Casino website at jlpark.app and all associated services (collectively, the "Platform"). This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering an account on jlpark or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and close your account.

1. Who We Are

jlpark Casino is an online gaming platform operated for the benefit of Filipino players. The Platform is accessible at jlpark.app. For the purposes of this Policy, jlpark is the data controller responsible for the personal information collected through the Platform.

If you have any questions about how jlpark handles your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

2. Personal Data We Collect

jlpark collects the following categories of personal data from players:

Category	Examples
Identity Data	Full name, date of birth, government-issued ID number, nationality
Contact Data	Email address, mobile number, residential address (city, province)
Account Data	Username, encrypted password, account preferences, communication settings
Financial Data	GCash number, Maya account reference, bank account details (for withdrawals), transaction history
Verification Data	Copies of government-issued ID, selfie photos submitted for KYC, proof of address documents
Gaming Data	Game history, wager amounts, win/loss records, session duration, bonus usage
Technical Data	IP address, device type, browser type and version, operating system, time zone
Usage Data	Pages visited, features used, click patterns, session timestamps
Communications Data	Support chat transcripts, email correspondence, feedback submissions

jlpark does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or as mandated by law.

3. How We Collect Your Data

jlpark collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automated technologies: When you browse the Platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from payment processors (such as GCash and Maya), identity verification providers, fraud prevention services, and regulatory bodies where permitted by law.

4. How We Use Your Personal Data

jlpark uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your jlpark account, including verifying your identity and age (21+ requirement).
• Service delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (₱), and deliver customer support.
• Legal compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and the Data Privacy Act of 2012.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized account access.
• Responsible gaming: To monitor gaming behavior, enforce deposit limits, and identify players who may need support or intervention.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have consented or where we have a legitimate interest, and always with an easy opt-out option.
• Platform improvement: To analyze usage patterns, fix bugs, and develop new features that better serve Filipino players.
• Dispute resolution: To investigate and resolve complaints, chargebacks, and disputes relating to your account or transactions.

5. Legal Basis for Processing

jlpark processes your personal data on the following legal grounds under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable regulations:

• Contractual necessity: Processing required to fulfill our obligations under the Terms and Conditions you agreed to when registering.
• Legal obligation: Processing required to comply with Philippine law, including AML regulations and PAGCOR requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional features, where you have given explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

jlpark does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, Maya, and Philippine banking partners, solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who assist in verifying your identity and age.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and law enforcement agencies, where required by law or court order.
• Technology service providers: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements.
• Fraud prevention services: Third-party providers who help us detect and prevent fraudulent activity on the Platform.

All third parties who process data on behalf of jlpark are contractually required to handle your data securely and in accordance with applicable Philippine data protection law.

7. Data Retention

jlpark retains your personal data for as long as your account is active and for a period thereafter as required by law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming history and session data is retained for a minimum of three (3) years.
• Support communications are retained for two (2) years from the date of the last interaction.
• Marketing consent records are retained for the duration of your account and for one (1) year following opt-out.

After the applicable retention period, your data will be securely deleted or anonymized so that it can no longer be linked to you.

8. Cookies & Tracking Technologies

jlpark uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Essential cookies: Required for the Platform to function, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalize your experience.
• Analytics cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotional content. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform.

9. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlpark:

• Right to be informed: You have the right to know what personal data jlpark collects and how it is used — which is the purpose of this Policy.
• Right of access: You may request a copy of the personal data jlpark holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your account.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used format.
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact jlpark's Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days.

10. Data Security

jlpark implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the Platform infrastructure.
• Two-factor authentication options for player accounts.
• Incident response procedures to detect, report, and manage data breaches in accordance with NPC notification requirements.

While jlpark takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

11. Children's Privacy

The jlpark Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jlpark does not knowingly collect personal data from persons under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated data. If you believe a minor has accessed the Platform, please contact us immediately using the details in Section 14.

12. Third-Party Links

The jlpark Platform may contain references to third-party services, such as payment providers. jlpark is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party platforms you interact with in connection with your use of jlpark.

13. Updates to This Policy

jlpark reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you via the Platform or by email to your registered address. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how jlpark protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact jlpark's Data Protection Officer:

Email: [email protected]

Support: Available 24/7 via live chat on the jlpark Platform

For formal complaints regarding data privacy violations, you may also contact the National Privacy Commission (NPC) of the Philippines directly through their official channels.